ITIL® ITILSC-OSA Preparation Course
ITIL Service Capability Operational Support and Analysis Exam

Exam Details:

The ITIL Service Capability Operational Support and Analysis (ITILSC-OSA) exam is one of the modules in the ITIL Intermediate level certification. The exam is aimed at IT professionals who are interested in learning how to optimize IT services and operations using the ITIL framework. The exam is 90 minutes long and consists of eight multiple-choice, scenario-based questions. The exam is closed-book and requires a passing score of 70% to receive certification. The exam is delivered through an Accredited Training Organization (ATO) or through an online proctoring service.

The cost of the ITILSC-OSA exam varies depending on the ATO or online proctoring service chosen. Typically, the cost ranges from $300 to $500.

Exam Objectives:

• Understand the value of the Operational Support and Analysis processes in the ITIL Service Lifecycle
• Understand the importance of ITIL Operational Support and Analysis while providing service delivery
• Identify how the ITIL Operational Support and Analysis processes support the Service Management Lifecycle
• Identify the policies, principles, and activities involved in the ITIL Operational Support and Analysis processes
• Understand the ITIL Operational Support and Analysis processes and how they can be integrated into the Service Management Lifecycle
• Identify the roles and responsibilities involved in the ITIL Operational Support and Analysis processes
• Understand the technology and implementation considerations involved in the ITIL Operational Support and Analysis processes

Related Books:

• ITIL Service Capability Operational Support and Analysis by David Cannon and Mark Warren - This book covers all the topics and objectives of the ITILSC-OSA exam in detail. It includes case studies and practice questions to help candidates prepare for the exam.
• ITIL Foundation Exam Study Guide by Liz Gallacher and Helen Morris - While this book covers the ITIL Foundation exam, it provides a good foundation for understanding the ITIL framework and can be a helpful resource for preparing for the ITILSC-OSA exam.
• ITIL Practitioner Guidance by AXELOS - This book provides practical guidance on how to adopt and adapt the ITIL framework in organizations. While not specifically focused on the ITILSC-OSA exam, it can provide a useful perspective for understanding how the ITIL framework can be applied in practice.

Exam Structure:

The ITILSC-OSA exam consists of eight multiple-choice, scenario-based questions. Each question presents a scenario and asks candidates to apply their understanding of the ITIL Operational Support and Analysis processes to identify the best course of action. The questions are designed to test candidates' knowledge of the policies, principles, and activities involved in the ITIL Operational Support and Analysis processes, as well as their understanding of how the processes can be integrated into the Service Management Lifecycle. The exam is closed-book and must be completed in 90 minutes. Candidates must achieve a passing score of 70% to receive certification.

Who Should Take the Exam?

The ITILSC-OSA exam is aimed at IT professionals who are interested in optimizing IT services and operations using the ITIL framework. This includes IT managers, IT operations managers, network operators, and anyone involved in the design, implementation, or management of IT services. Candidates should have completed the ITIL Foundation certification and should have experience working with ITIL processes in a professional environment before taking the ITILSC-OSA exam.

Conclusion

The ITILSC-OSA exam is an important certification for IT professionals who want to optimize IT services and operations using the ITIL framework. The exam covers a wide range of topics related to the Operational Support and Analysis processes in the ITIL Service Lifecycle, including policies, principles, and activities involved in the processes, as well as roles and responsibilities and technology considerations. To pass the exam, candidates should have a good understanding of the ITIL framework and should have experience working with ITIL processes in a professional environment. A variety of resources, including books and training courses, are available to help candidates prepare for the exam.