ITIL® Service Offerings and Agreements Exam
Passing the ITIL® Service Offerings and Agreements exam requires a solid understanding of the concepts and principles related to service offerings and agreements in the ITIL framework. In this exam, candidates are tested on their knowledge of service management practices and the application of these practices to improve IT service quality and efficiency.
Exam Objectives:
The ITIL® Service Offerings and Agreements exam measures a candidate's ability to:
- Understand the service management lifecycle and the key principles of service management
- Identify the processes, functions, and roles involved in service offerings and agreements
- Understand the technology and implementation considerations for service offerings and agreements
- Apply service offerings and agreements practices to improve service quality and efficiency
- Understand the challenges and critical success factors related to service offerings and agreements
Exam Details:
The ITIL® Service Offerings and Agreements exam is a closed-book exam with 90 minutes to complete 40 multiple-choice questions. The passing mark for this exam is 70%, meaning that candidates must correctly answer at least 28 out of the 40 questions. The exam can be taken in-person or online and costs vary depending on the delivery method and location. Online proctored exams typically cost around $400 USD while in-person exams may vary.
The format of the exam consists of multiple-choice questions with four possible answers. Candidates must select the best answer based on their understanding of service offerings and agreements practices in the ITIL framework. It is recommended that candidates review the exam blueprint and sample exam questions to prepare for the exam.
Who Should Take the Exam?
The ITIL® Service Offerings and Agreements exam is intended for individuals who have completed the ITIL Foundation course and are seeking to gain a deeper understanding of service offerings and agreements. This exam is ideal for IT professionals, IT managers, and business managers who are responsible for delivering IT services and managing service offerings and agreements within their organizations.
Exam Structure:
The ITIL® Service Offerings and Agreements exam covers the following topics:
- Service Management as a Practice
- Service Strategy
- Service Design
- Service Transition
- Service Operation
- Continual Service Improvement
- Service Offerings and Agreements Processes
- Service Offerings and Agreements Roles and Responsibilities
- Technology and Implementation Considerations
- Challenges, Critical Success Factors, and Risks
It is recommended that candidates have a strong understanding of these topics and the related service management practices before taking the exam.
Related Books:
To prepare for the ITIL® Service Offerings and Agreements exam, candidates can refer to the following books:
- ITIL Service Design
- ITIL
Service Transition
- ITIL Service Operation
- ITIL Continual Service Improvement
- ITIL Service Offerings and Agreements
- ITIL Foundation Exam Study Guide
- ITIL Foundation All-in-One Exam Guide
These books provide a comprehensive overview of the ITIL framework and the practices related to service offerings and agreements. They include sample exam questions, case studies, and practical guidance for implementing service offerings and agreements in an IT organization.
In addition to studying these books, candidates can also benefit from ITIL training courses and practice exams to improve their understanding of service offerings and agreements practices and prepare for the exam.
By studying the recommended materials and gaining a deep understanding of the ITIL framework and service offerings and agreements practices, candidates can pass the ITIL® Service Offerings and Agreements exam and demonstrate their expertise in IT service management.