Exam Objectives:
The HDI QQ0-200 exam, also known as HDI: Qualified Help Desk Senior Analyst, tests candidates on their knowledge and skills in the following areas:
- Service Level Management
- Business Continuity Planning
- Knowledge Management
- Problem Management
- Change Management
- Service Desk Operations
- Performance Metrics and Reporting
These exam objectives are designed to ensure that candidates have a thorough understanding of the key concepts and practices involved in providing effective help desk support. Candidates will be required to demonstrate their knowledge and skills in these areas through a series of multiple-choice questions.
Exam Details:
The HDI QQ0-200 exam is administered by HDI, and is available online through the HDI website. The exam costs $195 USD, and candidates are required to achieve a passing score of 80% or higher in order to obtain their certification.
The exam consists of 65 multiple-choice questions, and candidates are given 90 minutes to complete the exam. The exam is delivered in a computer-based format, and candidates can take the exam from anywhere with a reliable internet connection.
Who Should Take the Exam?
The HDI QQ0-200 exam is designed for help desk professionals who are seeking to advance their careers by demonstrating their knowledge and skills in key areas of help desk support. This exam is ideal for individuals who have several years of experience in help desk support, and who are looking to take on more senior roles within their organizations.
Related Books:
There are several books that can help candidates prepare for the HDI QQ0-200 exam, including:
- Foundations of IT Service Management with ITIL 2011 by Brady Orand and Julie Villarreal
- The Help Desk Toolkit: User Support for Corporate IT by Barbara Czegel
- Metrics for IT Service Management by Peter Brooks
- The Practice of System and Network Administration by Thomas Limoncelli, Christina Hogan, and Strata R. Chalup
- Problem Management: An implementation guide for the real world by Michael G. Hall
- Business Continuity Planning: A Project Management Approach by Ralph L. Kliem
These books cover many of the topics that are tested on the HDI QQ0-200 exam, and can help candidates prepare for the exam by providing in-depth explanations of key concepts and best practices. Additionally, HDI offers training and certification programs that can help candidates prepare for the exam and gain a deeper understanding of the material covered on the exam.
In summary, the HDI QQ0-200 exam is designed to test candidates on their knowledge and skills in key areas of help desk support. By preparing for the exam using resources such as books, training programs, and practice exams, candidates can increase their chances of passing the exam and obtaining their certification.