If you're looking to become a Genesys Certified Professional 8 System Consultant with a specialization in Genesys Workforce Management, then passing the GE0-806 exam is a must. This exam tests your knowledge and skills related to Genesys Workforce Management (GCP8 - CWFM), which includes topics such as workforce management concepts, forecasting, scheduling, and reporting. To help you pass this exam, we've compiled all the necessary information you need to know, including the exam objectives, exam details, and related books that can help you prepare for the exam.
Exam Objectives:
- Workforce Management Concepts
- Forecasting
- Scheduling
- Reporting
The GE0-806 exam is designed for professionals who have experience working with Genesys Workforce Management solutions and want to obtain certification in this area. Candidates should have a solid understanding of workforce management concepts, including forecasting, scheduling, and reporting, as well as experience with Genesys Workforce Management software.
To be eligible for the GE0-806 exam, candidates must first complete the following prerequisites:
- Completion of the Genesys Certified Associate (GCA) certification
- Completion of the Genesys Certified Professional 8 System Consultant (GCP8-SC) certification
The cost of the GE0-806 exam varies by location and currency. The exam is typically administered through Pearson VUE and can be taken online or at a testing center. The exam consists of 80 multiple-choice questions and must be completed within 120 minutes. To pass the exam, you must score at least 75%.
Related Books:
- Genesys Workforce Management: Understanding the WFM Process and Its Benefits to Your Organization by Mark Holmes
- Mastering Genesys Contact Center Technology: A Course in Two Books by Brad Cleveland
- Genesys Configuration Guide: Configuring Genesys to Meet Your Contact Center Needs by Laura Bassett
- Genesys Interactive Insights: A Comprehensive Guide to Reporting and Analytics in Your Contact Center by Brooke Browne
These books provide valuable information and insights into Genesys Workforce Management solutions and can help you prepare for the GE0-806 exam. However, they are not official study guides, and we recommend that you use a combination of resources, including training courses, practice exams, and hands-on experience, to prepare for the exam.
Passing the GE0-806 exam requires a solid understanding of workforce management concepts and experience with Genesys Workforce Management software. By studying the exam objectives, utilizing study materials, and gaining hands-on experience, you can increase your chances of passing the exam and obtaining your Genesys Certified Professional 8 System Consultant certification with a specialization in Genesys Workforce Management.