CA Technologies CAT-180 Preparation Course
CA Service Desk Manager r12 Professional Exam

CA Technologies CAT-180 Exam Questions & Answers
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CAT-180 Training Course
Delivery Method: Online
Test Engine (Interactive Software): Included
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Price:

USD $68

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The CA Service Desk Manager r12 Professional Exam Preparation study course, complemented by its specialized software, is meticulously designed to provide thorough preparation for your CAT-180 certification. We take pride in the superior formatting of our training courses, setting us apart from our competitors. This CA Service Desk Manager r12 Professional Exam study course is subject to frequent updates, ensuring its accuracy and comprehensive coverage of all relevant CA Service Desk Manager r12 Professional Exam topics.

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Learn in fun, interactive sessions by using our interactive LMS software. Say goodbye to boring lectures and death by PowerPoint and hello to a world of fun and exciting learning that will help you achieve your CA Service Desk Manager r12 Professional Exam certification. You will unlock great earning potential and stand to receive job offers in IT as well as non-IT organizations with a great pay package.

CA Technologies CAT-180 exam is designed for IT professionals who want to demonstrate their knowledge and skills in CA Service Desk Manager r12. The exam assesses the candidate's ability to perform tasks related to service desk implementation, configuration, and administration. Passing the CAT-180 exam demonstrates the candidate's proficiency in using CA Service Desk Manager r12 and proves that they can effectively manage IT service requests, incidents, and problems.

Exam Objectives:

The CAT-180 exam covers the following topics:

  • CA Service Desk Manager Overview
  • Installation and Configuration
  • CA Service Desk Manager Architecture
  • Role-Based Security
  • CA Service Desk Manager User Interface
  • Service Desk Management
  • Incident Management
  • Problem Management
  • Configuration Management
  • Change Management
  • Knowledge Management
  • Reporting

The exam consists of multiple-choice questions, and the passing score is 70%. The exam is available in English and Japanese languages. The total exam time is 90 minutes.

Exam Details:

The CAT-180 exam can be taken through a Prometric testing center or online via remote proctoring. The exam cost may vary depending on the region, but it is approximately $250. The exam can be scheduled through the CA Education Portal or the Prometric website.

Who should take the exam?

The CAT-180 exam is designed for IT professionals who want to demonstrate their expertise in CA Service Desk Manager r12. This exam is suitable for individuals who have experience in implementing, configuring, and administering CA Service Desk Manager r12. The exam is recommended for IT professionals who work with CA Service Desk Manager r12, including administrators, consultants, and support personnel.

Prerequisites and Qualifications:

There are no formal prerequisites to take the CAT-180 exam. However, CA Technologies recommends that candidates have at least six months of experience in using CA Service Desk Manager r12. It is also recommended that candidates complete the CA Service Desk Manager r12.x: Overview 100 course before taking the exam.

Related Books:

CA Technologies offers various study materials to help candidates prepare for the CAT-180 exam. Some of the recommended books are:

  • CA Service Desk Manager r12.x: Administrator Course Book
  • CA Service Desk Manager r12.x: Implementation Course Book
  • CA Service Desk Manager r12.x: Advanced Analyst Course Book
  • CA Service Desk Manager r12.x: Service Desk Manager Overview 100 Course Book

These books provide detailed information about the topics covered in the exam and can help candidates prepare for the exam. Additionally, CA Technologies offers online training courses, practice exams, and other resources to help candidates prepare for the CAT-180 exam.

In conclusion, passing the CAT-180 exam demonstrates the candidate's proficiency in using CA Service Desk Manager r12 and proves that they can effectively manage IT service requests, incidents, and problems. Candidates can use the recommended study materials and training courses to prepare for the exam and increase their chances of passing.

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CAT-180 PDF eBook

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